Shipping Policy 

At Afaaz Fragrances, we aim to deliver your orders quickly, safely, and efficiently across Pakistan. Please read the details below to understand how we handle shipping and delivery.

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1. Delivery Coverage

We deliver nationwide within Pakistan, including:

• Punjab
• Sindh
• Khyber Pakhtunkhwa
  
• AJK & GB

Deliveries are made through trusted courier partners to ensure safe and timely delivery.

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2. Delivery Time

Estimated delivery times:

• Major Cities: 2 – 4 working days
• Other Cities / Remote Areas: 3 – 7 working days

Delivery times may vary depending on:

• Weather conditions
• Courier workload
• Public holidays
• Limited-stock items

We always strive to deliver as soon as possible.

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3. Shipping Charges

Shipping charges may vary based on:

• Product weight & size
• Delivery location
• Ongoing store promotions

Any applicable delivery charges will be shown at checkout before you complete your order.

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4. Order Processing Time

• Orders are processed within 24–48 hours after confirmation.
• Cash on Delivery (COD) orders may require phone verification.
• Orders placed on weekends or public holidays are processed on the next working day.

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5. Cash on Delivery (COD) Policy

• COD is available across most areas of Pakistan.
• Please keep the exact amount ready at the time of delivery.
• Repeated refusal or fake COD orders may result in restriction of your account or cancellation of COD service.

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6. Order Tracking

Once your order is dispatched, you may receive:

• Tracking ID
• Courier name
• Tracking link (if available)

You can track your shipment through the courier’s tracking portal.

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7. Delivery Attempts

Courier riders usually make 2 delivery attempts.
If you miss both attempts:

• The parcel may be returned to us
• You may need to pay re-shipping charges to have it sent again

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8. Damaged or Missing Items

If your order arrives:

• Damaged
• Defective
• Missing items

Please contact us within 24 hours of delivery.

📞 0331-6667111
📧 support@afaazfragrances.com

We may require photos or videos as proof for verification.

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9. Incorrect Address / Failed Delivery

If a parcel cannot be delivered due to:

• Wrong or incomplete address
• Customer not available
• Phone switched off or unreachable

We are not responsible for delays. Additional shipping fees may apply for re-delivery.

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10. Delays Beyond Our Control

We are not liable for delays caused by:

• Courier delays
• Weather conditions
• Customs or government restrictions
• Political events or natural disasters

We will, however, assist you in resolving courier-related issues.

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11. Contact Us

For shipping inquiries, feel free to reach out:

📞 0331-6667111
📧 support@afaazfragrances.com

We’re happy to help you with any delivery-related questions.

Return & Exchange

At Afaaz Fragrances, we aim to ensure a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

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1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• The product is damaged or defective
• You received the wrong item
• The product is not as described
• The product is incomplete (missing accessories or parts)
• The item is unused and in its original packaging

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2. Timeframe for Request

To qualify for a return or exchange:

• You must notify us within 24 hours of receiving the product
• The product must be returned within 7 days of approval
• Products returned without prior approval will not be accepted

Late requests may not be eligible.

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3. How to Request a Return or Exchange

Contact our support team to initiate the process:

📞 0331-6667111
📧 support@afaazfragrances.com

Provide the following details:

• Order number
• Your name and contact number
• Reason for return/exchange
• Photos or videos showing the issue (required for damaged/defective items)

Our team will review your request and respond within 24–48 hours.

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4. Return & Exchange Process

Once your request is approved:

1. You will receive instructions on how to return the product
2. The item must be packed securely in original packaging
3. Once inspected and verified, we will process:

• Exchange for the same product
• Exchange for another product (price difference applies)
• Store credit, if preferred

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5. Shipping Costs

• If the return is due to our mistake (wrong, damaged, defective item), we will cover the return shipping cost
• If the return is due to a customer preference (wrong size/color ordered), the customer must pay the return shipping cost

Shipping fees are non-refundable unless the error is ours.

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6. Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or damaged items not caused by delivery
• Items without original packaging or tags
• Clearance/sale items
• Customized or personalized products
• Personal care or hygiene products

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7. Condition for Acceptance

Products must be returned in:

• Original packaging
• Original condition (unused, unworn, undamaged)
• With all original accessories, manuals, and tags

Items not meeting these conditions may be rejected.

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8. Order Cancellation

• Orders can be canceled before dispatch
• Once dispatched, cancellation is not possible; you must apply for return/exchange after delivery

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9. Contact Us

For any questions regarding returns or exchanges, reach out to us:

📞 0331-6667111
📧 support@afaazfragrances.com

We’re here to help and ensure your satisfaction.