Shipping Policy

Shipping Policy 

At Afaaz Fragrances, we aim to deliver your orders quickly, safely, and efficiently across Pakistan. Please read the details below to understand how we handle shipping and delivery.

1. Delivery Coverage

We deliver nationwide within Pakistan, including:

  • Punjab
  • Sindh
  • Khyber Pakhtunkhwa
  • AJK & GB

Deliveries are made through trusted courier partners to ensure safe and timely delivery.

2. Delivery Time

Estimated delivery times:

  • Major Cities: 2 – 4 working days
  • Other Cities / Remote Areas: 3 – 7 working days

Delivery times may vary depending on:

  • Weather conditions
  • Courier workload
  • Public holidays
  • Limited-stock items

We always strive to deliver as soon as possible.

3. Shipping Charges

Shipping charges may vary based on:

  • Product weight & size
  • Delivery location
  • Ongoing store promotions

Any applicable delivery charges will be shown at checkout before you complete your order.

4. Order Processing Time

  • Orders are processed within 24–48 hours after confirmation.
  • Cash on Delivery (COD) orders may require phone verification.
  • Orders placed on weekends or public holidays are processed on the next working day.

5. Cash on Delivery (COD) Policy

  • COD is available across most areas of Pakistan.
  • Please keep the exact amount ready at the time of delivery.
  • Repeated refusal or fake COD orders may result in restriction of your account or cancellation of COD service.

6. Order Tracking

Once your order is dispatched, you may receive:

  • Tracking ID
  • Courier name
  • Tracking link (if available)

You can track your shipment through the courier’s tracking portal.

7. Delivery Attempts

Courier riders usually make 2 delivery attempts.
If you miss both attempts:

  • The parcel may be returned to us
  • You may need to pay re-shipping charges to have it sent again

8. Damaged or Missing Items

If your order arrives:

  • Damaged
  • Defective
  • Missing items

Please contact us within 24 hours of delivery.

📞 0331-6667111
📧 support@afaazfragrances.com

We may require photos or videos as proof for verification.

9. Incorrect Address / Failed Delivery

If a parcel cannot be delivered due to:

  • Wrong or incomplete address
  • Customer not available
  • Phone switched off or unreachable

We are not responsible for delays. Additional shipping fees may apply for re-delivery.

10. Delays Beyond Our Control

We are not liable for delays caused by:

  • Courier delays
  • Weather conditions
  • Customs or government restrictions
  • Political events or natural disasters

We will, however, assist you in resolving courier-related issues.

11. Contact Us

For shipping inquiries, feel free to reach out:

📞 0331-6667111
📧 support@afaazfragrances.com

We’re happy to help you with any delivery-related questions.