Refund Policy

Refund Policy 

At Afaaz Fragrances, customer satisfaction is our priority. We strive to deliver high-quality products, but if you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The item received is damaged, defective, or not as described.
  • You received the wrong product.
  • The product is missing parts or incomplete.
  • The product is unused, in original packaging, and returned within the allowed timeframe.

2. Refund Request Timeframe

To qualify for a refund:

  • You must notify us within 24 hours of product delivery.
  • Items must be shipped back within 7 days after your refund request is approved.

Late requests may not be accepted.

3. How to Request a Refund

To initiate a refund, please contact our support team:

📞 0331-6667111
📧 support@afaazfragrance.com

Please provide:

  • Order number
  • Full name
  • Contact number
  • Photos or videos showing the issue (damage, defect, wrong item)

Our team will review your request and respond within 24–48 hours.

4. Refund Method

Approved refunds will be issued via:

  • Bank Transfer
  • Easypaisa / JazzCash
  • Store Credit (upon customer request)

Cash-on-Delivery (COD) orders are refunded through bank transfer or mobile wallet only—not cash.

Refund processing typically takes 3–7 business days after approval.

5. Shipping Costs

  • If the mistake is ours (wrong, damaged, defective product), we will cover the return shipping cost.
  • If the return is due to customer preference (change of mind, wrong size/color ordered), shipping costs are non-refundable, and the customer must pay return shipping.

6. Non-Refundable Items

The following items cannot be refunded:

  • Used or damaged items (not caused by delivery)
  • Items without original packaging
  • Clearance sale, discounted, or promotional items
  • Personal care items (e.g., cosmetics, hygiene products)
  • Custom or personalized orders

7. Order Cancellation

  • Orders may be canceled before they are shipped.
  • Once an order is dispatched, cancellation is not possible; you must follow the refund/return process instead.

8. Contact Us for Any Issues

We’re always here to assist you.

For questions regarding this Refund Policy, contact us:

📞 0331-6667111
📧 support@afaazfragrances.com