Return & Exchange

Return & Exchange

At Afaaz Fragrances, we aim to ensure a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • The product is damaged or defective
  • You received the wrong item
  • The product is not as described
  • The product is incomplete (missing accessories or parts)
  • The item is unused and in its original packaging

2. Timeframe for Request

To qualify for a return or exchange:

  • You must notify us within 24 hours of receiving the product
  • The product must be returned within 7 days of approval
  • Products returned without prior approval will not be accepted

Late requests may not be eligible.

3. How to Request a Return or Exchange

Contact our support team to initiate the process:

📞 0331-6667111
📧 support@afaazfragrances.com

Provide the following details:

  • Order number
  • Your name and contact number
  • Reason for return/exchange
  • Photos or videos showing the issue (required for damaged/defective items)

Our team will review your request and respond within 24–48 hours.

4. Return & Exchange Process

Once your request is approved:

  1. You will receive instructions on how to return the product
  2. The item must be packed securely in original packaging
  3. Once inspected and verified, we will process:
  • Exchange for the same product
  • Exchange for another product (price difference applies)
  • Store credit, if preferred

5. Shipping Costs

  • If the return is due to our mistake (wrong, damaged, defective item), we will cover the return shipping cost
  • If the return is due to a customer preference (wrong size/color ordered), the customer must pay the return shipping cost

Shipping fees are non-refundable unless the error is ours.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or damaged items not caused by delivery
  • Items without original packaging or tags
  • Clearance/sale items
  • Customized or personalized products
  • Personal care or hygiene products

7. Condition for Acceptance

Products must be returned in:

  • Original packaging
  • Original condition (unused, unworn, undamaged)
  • With all original accessories, manuals, and tags

Items not meeting these conditions may be rejected.

8. Order Cancellation

  • Orders can be canceled before dispatch
  • Once dispatched, cancellation is not possible; you must apply for return/exchange after delivery

9. Contact Us

For any questions regarding returns or exchanges, reach out to us:

📞 0331-6667111
📧 support@afaazfragrances.com

We’re here to help and ensure your satisfaction.