Terms & Conditions

Terms & Conditions 

Welcome to Afaaz Frarances. By accessing or using our website, products, or services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

If you do not agree with any part of these terms, please discontinue using our site.

1. Introduction

This website is operated by Afaaz Frarances (“we”, “our”, “us”).
These Terms govern your use of our website, purchases, and interactions with our services.

By accessing our website or placing an order, you confirm that:

  • You are at least 18 years old, or using the site under the supervision of a parent/guardian.
  • You agree to these Terms & Conditions and our Privacy Policy.

2. Use of Website

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Attempt to gain unauthorized access to our servers or systems
  • Copy, duplicate, modify, or distribute website content without permission
  • Use our website for spam, phishing, or malicious activities

We reserve the right to deny access, suspend accounts, or cancel orders if misuse is detected.

3. Product Information & Pricing

We strive to ensure all product details, images, descriptions, and pricing are accurate.
However:

  • Minor variations in color or design may occur due to lighting or display differences
  • Prices may change without prior notice
  • We reserve the right to correct pricing errors—even after an order is placed

In such cases, we may contact you for confirmation or cancel the order with a full refund.

4. Orders & Acceptance

Placing an order does not guarantee acceptance. We may refuse or cancel an order due to:

  • Out-of-stock items
  • Pricing errors
  • Suspicious or fraudulent activity
  • Failed or incomplete payment information

Once your order is confirmed and dispatched, you will receive a shipping notification.

5. Payment Methods

We accept:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Mobile Wallets (Easypaisa, JazzCash)
  • Online payment (if available)

For COD orders, customers must be available to receive the shipment. Repeated refusal of COD orders may result in account restrictions.

6. Shipping & Delivery

Estimated delivery times vary depending on your location.
We strive to deliver within 3–7 working days.

However, delays may occur due to:

  • Courier issues
  • Weather conditions
  • Public holidays
  • Stock availability
  • Shipping costs (if any) will be displayed during checkout.

7. Returns, Refunds & Exchanges

Our policies ensure customer satisfaction.

  • For Refund Policy, please refer to our Refund Policy page
  • For Returns/Exchanges, contact our support team

Eligibility depends on original condition, packaging, and complaint verification.

8. Cancellation Policy

  • Orders may be canceled before dispatch
  • Once the order is shipped, cancellation is not possible
  • You may follow the return procedure after receiving the item

We reserve the right to cancel any order for security or operational reasons.

9. Intellectual Property Rights

All content on our website including:

  • Text
  • Images
  • Logos
  • Product images
  • Graphics
  • Website design

is the property of Afaaz Frarances and protected by copyright law.

Use of our content without permission is strictly prohibited.

10. Limitation of Liability

Global Emporium is not liable for:

  • Delays in shipping
  • Product misuse
  • Damage caused by courier mishandling
  • Losses due to website downtime
  • Inaccurate order details submitted by the customer

Our liability is limited to the amount paid for the order in question.

11. User Accounts

You are responsible for:

  • Maintaining your account confidentiality
  • Ensuring your password is secure
  • Keeping account information accurate

We are not responsible for unauthorized account activity caused by user negligence.

12. Third-Party Links

Our site may contain links to third-party websites.
We are not responsible for content, security, or practices of these external sites.

13. Changes to Terms

We may update or modify these Terms at any time.
Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website signifies acceptance of the updated terms.

14. Contact Information

For inquiries or support, please contact us:

📞 0331-6667111
📧 support@afaazfragrances.com